Cancellation Policy

At Pnaxford Healthcare, we understand that sometimes circumstances change. We offer a simple cancellation process under the following terms:

1. Eligibility for Cancellation

Orders can be cancelled under the following conditions:

• Before Dispatch: You may cancel your order at any time before it is dispatched. If your order has not yet been shipped, please contact us immediately at pnaxford@gmail.com to request cancellation.
• After Dispatch: Once the order has been dispatched, it cannot be cancelled. After dispatch, the order will be subject to our Return & Refund Policy.

2. How to Cancel an Order

If you wish to cancel your order before it is dispatched, please follow these steps:

• Contact our customer service team at pnaxford@gmail.com as soon as possible.
• Provide your order number and request cancellation.
• If your order has not been dispatched yet, we will confirm the cancellation and process it immediately.

3. Refund Process

If your order is cancelled before dispatch, your refund will be processed to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

4. Contact Information

If you have any questions or need assistance with your cancellation request, please contact us at:

Pnaxford Healthcare
Email: pnaxford@gmail.com