Return & Refund Policy

At Pnaxford Healthcare, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer the following return and refund process:

1. Eligibility for Return

• You may request a return within 3 days from the date you receive your order.
• The product must be in unused, unopened condition and returned in its original packaging, including any accessories, manuals, or materials that were included.

2. Return Process

• To initiate a return, please contact our customer service team at pnaxford@gmail.com within 3 days of receiving your order.
• Provide your order number and details about the product you wish to return.
• Our team will provide further instructions on how to return the item.

3. Refund Process

• Once we receive the returned product and verify its condition, we will process your refund to the original payment method.
• Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.

4. Non-returnable Items

The following items are not eligible for return:

• Opened or used products
• Items not purchased through our website
• Personalized or customized products

5. Shipping Costs

The customer is responsible for return shipping costs, unless the product is defective or damaged upon arrival. In such cases, we will cover the return shipping costs.

6. Contact Information

If you have any questions or need assistance with your return, please contact us at:

Pnaxford Healthcare
Email: pnaxford@gmail.com